Warranty & Returns
WARRANTY
We pride ourselves on providing quality products that meet our customers' expectations. Please be aware that our painted products are produced using the same high quality paints found on the exterior of your vehicle when it was made at the factory. The durable finish on both our painted and hydrodipped products has been designed to stand up to the wear and tear of day to day driving. However, we cannot accept responsibility for damage caused when the vehicle is used to the extreme (e.g. track use) where temperatures become very high. We would advise removal of the parts before using your vehicle for this purpose. Additionally, we also recommend that care is taken when jet washing your vehicle, particularly when the lance is in close proximity to the paintwork.
RETURNS - STOCKED ITEMS
Should you decide to change your mind within 14 days of purchasing a stocked item, you may return it to us for a refund or exchange (custom orders not included). Unfortunately we cannot offer you a refund or exchange if more than 14 days have passed since your purchase.
Should you receive an item that is not as it was described, is missing parts or has been damaged prior to receipt, you have 14 days from the date you received it to contact us regarding a refund or exchange. Unfortunately we cannot offer you a refund or exchange if more than 14 days have passed since you received your item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a proof of purchase.
To request a refund/exchange, please email info@paintmodz.co.uk or see the Contact Us page. We aim to reply within 1 working day.
RETURNS - CUSTOM ITEMS
If you have ordered a customised item(s) to your specific requirements, we are unfortunately unable to offer a return or refund if you change your mind.
Should you receive an item that is not as it was described, is missing parts or has been damaged prior to receipt, you have 14 days from the date you received it to contact us regarding a refund or exchange. Unfortunately we cannot offer you a refund or exchange if more than 14 days have passed since you received your item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a proof of purchase.
To request a refund/exchange, please email info@paintmodz.co.uk or see the Contact Us page. We aim to reply within 1 working day.
REFUNDS (if applicable)
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
LATE OR MISSING REFUNDS (if applicable)
If you’ve done all of this and you still have not received your refund yet, please contact us at info@paintmodz.co.uk.
EXCHANGES (if applicable)
RETURN SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
When returning an item, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.