Shipping

UK Shipping Information

• Free UK Standard Delivery when you spend £100*
• UK Standard Delivery - Royal Mail 48 service (2-5 working days delivery following despatch) – £4.95

* Excluding large items

We aim to despatch orders within 5 working days as some of our dress up parts are made to order (orders place after midday may fall into the next working day).  Most orders are shipped much faster than this, however.  Please note this does not include custom orders or products that are listed with a 'lead time' - please read individual product descriptions for details.

Our factory is open Monday-Friday (excluding UK bank holidays and our Christmas closure) and those are only days that orders are despatched.

You can also collect from our premises near Preston for free.

Items that are returned to us due to incorrect details being entered at checkout (e.g. no house number) or remain unclaimed from local postal/courier office will attract a fee to be re-shipped.  If a refund is requested following such an occurrence the original postage cost will not be refunded.  Any fees charged by the courier to return the package to us will also be deducted from your refund.

Items that are delayed or lost in transit may only be refunded or replaced once the relevant courier's "maximum allowed delivery time" and/or "investigation time" have passed.  These vary by courier - please contact us for details.

European Shipping

We aim to despatch orders within 5 working days as some of our dress up parts are made to order (orders place after midday may fall into the next working day).  Most orders are shipped much faster than this, however.  Please note this does not include custom orders or products that are listed with a 'lead time' - please read individual product descriptions for details.

Subject to weight and availability in recipient country, all orders are shipped via Royal Mail's "International Tracked" delivery services unless otherwise agreed in advance. Large and certain custom items may be sent via courier depending upon size/weight.

Shipping prices are outlined below. The total weight of your order will be calculated at checkout and the relevant delivery service/charge applied.

Delivery Service	Postage Cost
Royal Mail "International Tracked" Letter/Large Letter	£9.49 (* ROI £19.95)
Royal Mail "International Tracked" (Small Parcels)	£14.95 (* ROI £19.95)
Royal Mail "International Tracked" (Medium Parcels) - ROI Courier	£22.95
Courier (Large Parcels) **	£29.95 - £49.95 (depending on country & parcel weight)

 

* Please note that due to ongoing issues with customs (items being returned without explanation) we are now only able to ship to ROI using a courier.

** Please note certain large items cannot be shipped without a custom courier quotation.  Please contact us if you are not able to checkout and we can quote accordingly.

If your delivery address is outside of the UK you may have to pay import duties and taxes which are levied once the shipment reaches your country. All international shipments may be subject to cross-border inspections by customs authorities while customs policies vary widely from country to country. Customers not in the UK must meet any additional charges for customs clearance and we recommend that you contact your local customs office for further information before purchasing. 

We cannot be held responsible for any delays caused by local customs.  Custom clearance times can vary from country to country.  Should you decide to refuse delivery of a shipment following customs delays/charges we will issue a refund for the parts (not shipping) only once it has been returned to us.  If the courier charges us to return the shipment, this will be deducted from your refund.

Items that are returned to us because the customer has not claimed them from their country's customs or local postal/courier office will attract a fee to be re-shipped.  If a refund is requested following such an occurrence the original postage cost will not be refunded.

Items that are returned to us because the customer has not made themselves available to receive the parcel (or made arrangements for the parcel to be redirected with the courier) will attract a fee to be re-shipped.  This may include an additional charge if the courier has charged us for returning the parcel.  If a refund is requested following such an occurrence the original postage cost will not be refunded.

Items that are returned to us due to incorrect details being entered at checkout (e.g. no house number) will attract a fee to be re-shipped.  If a refund is requested following such an occurrence the original postage cost will not be refunded.  Any fees charged by the courier to return the package to us will also be deducted from your refund.

Items that are returned to us due to a fault by the local courier (postal service in your country) will attract a fee to be re-shipped.  If a refund is requested following such an occurrence the original postage cost will not be refunded.

Items that are delayed or lost in transit may only be refunded or replaced once the relevant courier's "maximum allowed delivery time" and/or "investigation time" have passed.  These vary by courier - please contact us for details.

Rest of World Shipping

We aim to despatch orders within 5 working days as some of our dress up parts are made to order (orders place after midday may fall into the next working day).  Most orders are shipped much faster than this, however.  Please note this does not include custom orders or products that are listed with a 'lead time' - please read individual product descriptions for details.

Subject to weight and availability in recipient country, all orders are shipped via Royal Mail's "International Tracked" delivery services unless otherwise agreed in advance. Large and certain custom items may be sent via courier depending upon size/weight.

Shipping prices are outlined below. The total weight of your order will be calculated at checkout and the relevant delivery service/charge applied.

Delivery Service	Postage Cost
Royal Mail "International Tracked" Letter/Large Letter	£13.95
Royal Mail "International Tracked" (Small Parcels)	£24.95 - £49.95 (depending on country & parcel weight)
Courier (Large Parcels) *	£79.95 - £99.95 (depending on country & parcel weight)

 

* Please note certain large items cannot be shipped without a custom courier quotation.  We may also be able to post certain large items for less than the quoted courier price.  Please contact us before purchasing for details or if you are not able to checkout.

If your delivery address is outside of the UK, you may have to pay import duties and taxes which are levied once the shipment reaches your country. All international shipments may be subject to cross-border inspections by customs authorities while customs policies vary widely from country to country. You must meet any additional charges for customs clearance and we recommend that you contact your local customs office for further information before purchasing.

We cannot be held responsible for any delays caused by local customs.  Custom clearance times can vary from country to country.  Should you decide to refuse delivery of a shipment following customs delays/charges we will issue a refund for the parts (not shipping) only once it has been returned to us.  If the courier charges us to return the shipment, this will be deducted from your refund.

Items that are returned to us because the customer has not claimed them from their country's customs or local postal/courier office will attract a fee to be re-shipped.  If a refund is requested following such an occurrence the original postage cost will not be refunded.

Items that are returned to us due to incorrect details being entered at checkout (e.g. no house number) will attract a fee to be re-shipped.  If a refund is requested following such an occurrence the original postage cost will not be refunded.  Any fees charged by the courier to return the package to us will also be deducted from your refund.

Items that are returned to us because the customer has not made themselves available to receive the parcel (or made arrangements for the parcel to be redirected with the courier) will attract a fee to be re-shipped.  This may include an additional charge if the courier has charged us for returning the parcel.  If a refund is requested following such an occurrence the original postage cost will not be refunded.

Items that are returned to us due to a fault by the local courier (postal service in your country) will attract a fee to be re-shipped.  If a refund is requested following such an occurrence the original postage cost will not be refunded.

Items that are delayed or lost in transit may only be refunded or replaced once the relevant courier's "maximum allowed delivery time" and/or "investigation time" have passed.  These vary by courier - please contact us for details.